Let me ask you a question: Are you living and working in such a way that you’re developing long-lasting customer service?
In every job I’ve had, I’ve worked hard to be known for providing a level of customer service that will be remembered long after I leave the position. As an employer, I’ve worked hard to deliver a level of servant leadership that my employees appreciate even after they no longer work for me.
I firmly believe that building long-lasting customer service does not happen by accident. It’s also not about money. While your customers will always remember the monetary value that they gained from working with you, I firmly believe that building long-lasting customer service is about character.
The same is true for building a reputation among your employees as being firm but fair. Your employees will trust you and want to work better for you if you demonstrate true servant leadership. This means encouraging them to be great in their work and supporting them as they rise through the company.
These traits must be intentional and practiced every day, in every relationship. Do the people you work for and with know your work ethic? Do they know you as being honest, trustworthy, and caring?
Part of providing long-lasting customer service is also being a life-long learner. Yes, character is paramount, but so is providing quality. In this blog about the value of being a life-long learner, I shared that keeping up with, and even ahead of, changes in the industry and methods of communication is vital to a successful working relationship.
Becoming known as someone who provides long-lasting customer service not only helps your customer and your employees, it will benefit you as well. People who appreciate how they’ve been treated will share their experience and more people will want to work with you.